31st March 2008
T5 disruption drags on
Disruption at Heathrow's Terminal Five has continued into its fifth day, with operator British Airways unable to say when full services will be available.
Operations in the new terminal have been severely impaired since it opened to the public last Thursday, with the baggage handling systems unable to cope, and passengers hit with long delays and cancellations.
Having cancelled more than a hundred scheduled flights over the weekend, BA was forced to abandon another 54 today.
Yesterday it BA admitted that there was a backlog of 15,000 baggage items to be sorted and returned to their owners, and that 400 BA staff had been drafted in from other jobs to deal with it.
Today aviation minister Jim Fitzpatrick said that the baggage figure was in fact 28,000 items.
Meanwhile, analysts at Citibank have estimated that the fiasco will cost BA up to £25 million in lost revenue.
Operations in the new terminal have been severely impaired since it opened to the public last Thursday, with the baggage handling systems unable to cope, and passengers hit with long delays and cancellations.
Having cancelled more than a hundred scheduled flights over the weekend, BA was forced to abandon another 54 today.
Yesterday it BA admitted that there was a backlog of 15,000 baggage items to be sorted and returned to their owners, and that 400 BA staff had been drafted in from other jobs to deal with it.
Today aviation minister Jim Fitzpatrick said that the baggage figure was in fact 28,000 items.
Meanwhile, analysts at Citibank have estimated that the fiasco will cost BA up to £25 million in lost revenue.
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